![]() ![]() Expensive investment required for suitable WiFi or similar infrastructuresĮffectively, the technology required for such systems is both expensive and limited to one use.Expensive camera tracking systems required to generate accurate flow maps with single purpose.There are several pros and cons for every type of airport queue management tool and systems, but there are two major ones that airports must deal with: By reading this information over time, managers can quickly understand how long the different processes should, and do, take.Ĭomparing systems: WiFi, BLE, and Cameras The infrastructure uses presence information to count the number of people queued at a particular point in time. Increased security gate throughput of travellers.Better allocation of travelers to security gates. ![]() Decreased need for additional checkpoint and balance load.What a successful airport queue management system can provide: Though barcodes are somewhat “old hat” these days, airlines and operators rely highly on them for the time being. In reality, airports enlist numerous technologies to achieve a proper passenger flow and stay ahead of bottlenecks. Other solutions like passive RFID and NFC are also used but do not support the data needed for real time queue management. Thermal imaging: using infrared and sensors, this long-standing method is commonly implemented as an extension of Bluetooth people counting systems. Video: tracking heads or using facial recognition to count people in a contained area. WiFi with RSSI: using triangulation from access points, WiFi tracking allows operators to track and communicate with passengers through the terminal. These can track numerous kinds of movements even from highway exits and parking lots all the way down to a certain retailer or gate. They work with a close-range scanner and can help operators capture data on 100% of passengers moving through a chokepoint.īluetooth: using beacons to track user movements. These are not just handy, they’re the norm. Technologies used in airport queue management solutionsīarcodes: used primarily in boarding passes. Compliance with airline Service Level Agreements.Improved staff allocation and utilization.Increased dwell time in commercial areas.However, on top of fulfilling basic operational needs, a healthy queueing process also leads to more leisure time spent in the airport, increasing sales and making staff and asset utilization predictable. These SLAs are about ensuring that customers receive the services they’re paying for and in a reasonable manner.Īs a result, the importance of queue management is in no way simply a theoretical nice-to-have for airports, but a fundamental requirement and regular measure of success. Airline service level agreements define key service standards and also how to quantifiably measure them. Regardless of how operators feel about the practice and whether or not they’re greatly affected by varying queues is almost irrelevant. ![]() The importance of airport queue management systems can be quickly defined by three words: Service Level Agreements. “If you’re two to three hours on the line, the airport gets the blame for it,” says Airports Council International North America (ACI-NA) president and CEO, Kevin M. How airport queue management affects operators
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